StarBurn VerySlow on Windows Server 2003 x64 SP2

DevHome · **Joined:** W **Posts:** 1

Hi.

StarBurn VerySlow on Windows Server 2003 x64 SP2. My DVD Device is OK, My DVD disc is OK, My System is OK, too. But StarBurn es very slow, for example, to start wizard data dvd, to close wizard, to close StarBurn, to show DVD properties, etc.

Thanks.

anton (staff)

Do you have any antivirus installed and active?

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

I am new in this forum and greet all.
In the antivirus software you ought to insert starburn in the exclusion.
In this way starburn is fast to detect device.
I have test it.
byebye

anton (staff)

Wow! Thank you very much for this hint!

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

My first post is not correct.
I am I apologise to the readers of the Forum and to all staff.
So I have tested starburn with some antivirus software and it work normally, but with other antivirus sturburn is slow (win XP pro sp3).
why?
thanks
bye-bye

anton (staff)

B/c you have improperly configured AV software. Exclude StarBurn from monitored software list. As StarBurn does A LOT of file I/O b/c of the obvious reasons checking what it does with every file takes ages.

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

Thank you very much

anton (staff)

Please let us know AV software brand so we could contact the vendor to automate this process to make our lifes easier Thank you!

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

Starburn work normally with AVG free, kaspersky antivirus and internet security all version.
It is slow with ESET nod 32 v 2.70 and 3.X.XXX.
I will try starburn with other antivirus.

Thanks

bye-bye

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

I have insert all files of sturburn's Wizards folder ( DataBurner.exe, DiscEraser.exe .....) in the exclusion of AV nod 32 v 3.0.684.0 but sturburn work slow.

thanks

bye-bye

anton (staff)

Please let us know NOD32 version and also OS version you have and also set of installed software and we'll try to reproduce the issue in the lab here. Thank you!

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

To test sturburn I have installed Win Xp pro Sp3 (Version 5.1.2600 Service Pack 3 Build 2600)
with ESET Nod 32 antivirus version 3.0.684.0 (http://www.nod32.it/download/index.php now in english there are the tryout version 4.0)
winrar version 3.80
(all in italian language)
winzip version 12 (8252)
For simplicity I have not installing more software.

The same configuration, but with kaspersky antivirus 8.0.0.506, starburn work property without set manually exclusion.

I am sorry for my english

thanks

bye-bye

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

I have tested starburn with eset nod antivirus v 4.0.424 english and BitDefender Antivirus 2009 italian.

Starburn is slow also with the exe file inserted in the exclusion.

thanks

bye-bye

max (staff) · **Joined:** W **Posts:** 1

Henry, DevHome,
I've reproduced the problem and found how to fix this,
You have to add StarBurn's log folder to antivirus exceptions.
(C:\Documents and Settings\"Your User name"\Application Data\StarBurn\12\Logs)
Please keep me posted about your experience.
Thank's
Max

henry · **Joined:** W **Posts:** 8 **Location:** Pesaro (Italy)

Hello, Max
I have inserted the StarBurn's log folder in the exclusion of AV ( ESET antivirus ) and starburn work property.
I think it is correct for all antivirus software.
I try starburn with other antivirus with this "trick" and then I send you the result.
With some antivirus software like kaspersky Kis Kav all version, norton 2009, AVG free sturburn work normally and it is not necessary to inser the log folder in the exclusion.

I'm sorry for my english

thanks, thanks

bye-bye

Rocket Division Software

StarBurn VerySlow on Windows Server 2003 x64 SP2