Rocket Division Software

It has twice taken about an hour to get to 3%. I thought there was a problem the first time so I canceled the process and restarted, same thing. My computer isnt slow so I must need to do something differently. Can you please help?

Thanks in advance

5 hrs and 20 mins later...we are at 26%. Funny thing is that its only a 30 min long dvd i'm trying to copy for my mom before i leave later this week. I had a few more that I was going to try so hopefully we can find out what im doing wrong here tomorrow

It's not normal... Can we have StarBurn log with the grabbing process?

I have the exact same problem - been running 6 hours and has 46%!

What was the fix?

As you both did not bother to provide us the logs we have no exactly clue what the problem actually was. As we don't know what the problem was - what would you like us to fix?

For now we can only GUESS it's failed CSS handshake and drive just generates default pattern for uauthorized blocks. Or it has ARccOS or RipGuard protection. But to be 100% sure we need the logs...

I didn't provide the log because it doesn't tell us anything:

18:50:59 : Grabbing CD/DVD or Blu-Ray/HD-DVD
18:50:59 : Destination device: E: SONY
18:50:59 : Started
18:50:59 : Testing unit ready...
18:50:59 : Unit is ready!
18:50:59 : Setting maximum supported CD/DVD or Blu-Ray/HD-DVD speeds...
18:50:59 : Speeds successfully set
18:50:59 : Try to enable fast TOC reading...
18:50:59 : Fast read TOC is currently enabled
18:50:59 : Grabbing track...

I cancelled it after that - 6 hours later at 46%. The only other thing the log said at that point was "grabbing cancelled" - no error messages. Both the DVD drive and Hardrive lights flicker the entire time - looks like it's doing something but what?

I have a Sony DRU-V204A drive. I get the same slow reponse regardless of DVDs I have tried to "grab".

I will try it again today and post the log if any different than above.

This is wizard console output, not StarBurn log. Andrew will contact you providing some of the details about what we need exactly.

I copied and pasted directly from the "log" file opened in Notepad, not the console screen.

Only other clue here is about 5 minutes into "grabbing", the DVD drive info line changes and says "empty". The DVD drive and hardrive LEDs continue to flicker after that as if it's still doing something.

Hello guys(Jebb, Fletch),

We need full StarBurn log to detect the reason of problem.
To supply us with full log please do next steps:

1)Open StarBurn log folder:
[Drive]:\Documents and Settings\[User Name]\Application Data\StarBurn\12\Logs\

2)Delete all log files in this folder

3)Reproduce situation or problem.

4)Send to us a new generated files form StarBurn log folder:
[Drive]:\Documents and Settings\[User Name]\Application Data\StarBurn\12\Logs\

5)In letter body plese specify link to this forum thread.

Thank you!

I sent the requested log to you by email on Monday, 11 May. Awaiting a reply.

Two lines from log indicate something failed:

CStarBurn_CdvdBurnerGrabber::GrabTrackCooked(): TestUnitReady() or ReadCD( 4560, 1 ) or Read10( 4560, 1 ) or GetTitleKeyForCSS( 4560 ) failed
CStarBurn_CdvdBurnerGrabber::GrabTrackCooked(): WARNING! Status 8, message 'CStarBurn_ScsiTransportSxxx::ExecuteCDB(): Command failed'

"Image grabber" worked with a data CD but no DVDs on my PC.

Got the complete log from you. Checking what's wrong. Thank you!

Any progress here?

Whoops... Sorry for not returning to you earlier.

ARccOS or RipGuard protected DVD (bad block based protection). We can do nothing here